Privacy Policy

1. Introduction

Pranadarshan Educational Charitable Trust ("we," "us," or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (pranadarshan.com) or use our wellness services. Please read this policy carefully. If you do not agree with its terms, please do not access or use our services.

2. Information We Collect

We may collect the following types of information:

• Personal Identification Information: Name, email address, phone number, address, date of birth, and other contact details you provide when booking sessions or contacting us.
• Health Information: Information about your physical and mental health conditions, medical history, and wellness goals that you voluntarily share during consultations and therapy sessions.
• Payment Information: Billing details, payment method information, and transaction history (processed securely through third-party payment gateways).
• Technical Data: IP address, browser type, device information, operating system, and usage data collected through cookies and similar technologies.
• Communication Data: Records of your inquiries, feedback, and correspondence with our team.

3. How We Use Your Information

We use the collected information for the following purposes:

• To provide, personalize, and improve our wellness services and therapy sessions
• To process your bookings, payments, and session confirmations
• To communicate with you about appointments, updates, and promotional offers
• To respond to your inquiries and provide customer support
• To maintain the security and integrity of our website and services
• To comply with legal obligations and regulatory requirements
• To analyze usage trends and improve user experience on our website

4. Legal Basis for Processing (GDPR Compliance)

If you are located in the European Economic Area (EEA), our legal basis for collecting and using your personal information depends on the specific context in which we collect it. We generally rely on:

• Consent: Where you have given explicit consent to process your data for specific purposes
• Contractual Necessity: Where processing is necessary for the performance of a contract with you (e.g., booking a therapy session)
• Legal Obligation: Where we need to comply with a legal or regulatory obligation
• Legitimate Interests: Where processing is necessary for our legitimate business interests, provided your rights do not override those interests

5. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your data in the following circumstances:

• With Service Providers: Trusted third-party vendors who assist us in operating our website, processing payments, or delivering services (e.g., payment gateways, email service providers). These parties are bound by confidentiality agreements.
• With Your Consent: When you have given explicit consent to share your information for a specific purpose.
• Legal Requirements: When required by law, court order, or government regulation to protect our rights, property, or safety.
• Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, secure socket layer (SSL) technology, access controls, regular security assessments, and staff training. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. After that, we will securely delete or anonymize your information. Session records and health information are typically retained for 7 years as required by medical record-keeping standards.

8. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal information we hold about you
• Rectification: Request correction of inaccurate or incomplete information
• Erasure: Request deletion of your personal information under certain circumstances
• Restriction: Request restriction of processing of your personal data
• Portability: Request transfer of your data to another organization
• Objection: Object to processing based on legitimate interests or direct marketing
• Withdraw Consent: Withdraw previously given consent at any time

To exercise any of these rights, please contact us at info@pranadarshan.com. We will respond to your request within 30 days.

9. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance user experience, analyze site traffic, and personalize content. Cookies are small text files stored on your device. You can control cookie preferences through your browser settings. Disabling cookies may affect certain website functionalities. We use the following types of cookies:

• Essential Cookies: Required for basic website operation
• Analytics Cookies: Help us understand how visitors interact with our site (Google Analytics)
• Marketing Cookies: Used to deliver relevant advertisements (Meta Pixel)
• Functionality Cookies: Remember your preferences and settings

10. Third-Party Links

Our website may contain links to third-party websites, plugins, and applications (e.g., Facebook, Instagram, YouTube, Razorpay). Clicking on those links may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy practices. We encourage you to read the privacy policies of every website you visit.

11. Children's Privacy

Our services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that a child under 13 has provided us with personal information, we will take steps to delete such information. For users between 13 and 18 years of age, parental consent is required before using our services.

12. International Data Transfers

Your information may be transferred to and maintained on servers located outside your state, province, country, or other governmental jurisdiction where data protection laws may differ. By using our services, you consent to such transfers. We take reasonable steps to ensure that your data is treated securely and in accordance with this Privacy Policy.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will be indicated by an updated "Last Updated" date. We encourage you to review this policy periodically. Your continued use of our services after any changes constitutes your acceptance of the revised policy.

14. Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or our data practices, please contact us:

Email: info@pranadarshan.com

Phone: +91 7025 400 555

Address: Pranadarshan Healing Centre, Near St. Mary's Orthodox Church, Kanjikuzhi, Kottayam - 686004, Kerala, India

Data Protection Officer: Sri Kishor Ji (Chairman)